Local property oversight, issue follow-up and practical coordination for international owners who are not in Bulgaria all year round.
Owning property in Bulgaria while living in another country creates a gap that is difficult to manage from a distance. A burst pipe, a maintenance issue left unresolved, a contractor who does not show up — these situations can escalate quickly when there is no one locally who knows the property and has a relationship with the right people.
Most international owners try to rely on neighbours, building managers or occasional visits. This works until it does not. When something does go wrong, the absence of a reliable local contact makes everything harder and more expensive.
Owner Care provides a locally present point of contact who knows your property, follows up on issues and keeps you informed — without requiring you to coordinate everything from abroad.
Every property situation is different. Owner Care is arranged individually based on your property, location and what you need. Typical elements include:
Tell us about your property and what you need. We will discuss what makes sense for your situation — no fixed packages, no upfront commitment required.
Discuss your property situationOwner Care is not a fixed package. The level of support is agreed individually based on what your property needs and how frequently you require oversight. Three common starting points:
All arrangements are discussed and agreed directly. There is no fixed pricing list — everything is based on the specific property and situation.
Most owners reach a point where selling becomes a question — a change of plans, a family decision, or simply the right moment. If we have looked after your property, that conversation starts from a very different place than a cold valuation.
We already know the building: how it was built, what was repaired and when, what it genuinely costs to run. That record is worth more than any listing photograph, and it belongs to you.
Bansko Concierge acts for buyers through BC Private Markets. So we are explicit about this: on your property, we will not represent you and a buyer at the same time. Either we act for you as the seller, or we introduce the property and act for the buyer — never both on the same transaction, and any buyer is told where the property came from. Where a regulated brokerage role is required, that sits with a licensed local partner. You will always be told which arrangement applies, and who is paying us, before anything begins.
If selling is on your mind, say so early. It costs nothing, and it changes what we watch for on the property in the meantime.
Owner Care is a practical local support service. It is not a substitute for formal property management with legal standing or professional representation.
A licensed property management company with official authorisation. Legal representation or power of attorney. A 24/7 emergency response service. Official building management responsibilities. Tax or legal compliance services for property ownership in Bulgaria.
We will tell you clearly what falls within our scope and where you need a different kind of professional support.
Where our checks identify a technical problem — moisture damage, structural concerns, renovation scope — our team documents the findings and provides an initial assessment. If the situation requires specialist follow-up, Andreas Donner contacts the owner directly by WhatsApp or phone.
Technical support is provided through Peak Care, covering renovation, building assessment, moisture and mold remediation, soundproofing and property restoration across Bulgaria.
Technical Property Assessment — Peak Care →The most common challenge for international property owners in Bulgaria is not the property itself — it is the absence of a reliable local presence when something needs attention. Building managers and neighbours help with some things, but not with coordinated follow-up, contractor oversight or honest condition reporting.
Owner Care provides a single local point of contact who knows your property, carries out agreed checks and handles the practical coordination — so you have a clear picture without having to manage it remotely.
If you are also looking to understand the condition of a property before buying, the Property Risk Check Bulgaria covers that separately.
Tell us about your property and what you need. We will discuss what level of support makes sense and how we would approach it.